Terms & Conditions

Terms and Conditions

These are the terms and conditions on which we, techhaven, a publicly listed company registered and incorporated in the Republic of Kenya, will facilitate the supply and delivery of products and services in the Republic of Kenya.

This agreement was last updated on June 24, 2022.

1. Introduction

1.1 Before you place an order with us, make sure you read these rules and guidelines. They explain who we are, how we provide the products you buy, how we can change or terminate the contract, what to do in case of issues with your order, and other important information.

1.2 By accessing the website, you confirm and agree that you understand and accept these terms, which are legally binding upon you and create a contract between you and us.

1.3 We retain the right to alter, amend, append, or eliminate sections of these terms and conditions at our discretion. In such an instance, any revisions shall become effective on the date of their posting on the website.

2. Our Products

2.1 You understand that the products displayed on this website are not manufactured by us but are stocked by us due to our partnership with suppliers.

2.2 The images of the products on our website are for illustrative purposes. While we have made all efforts to ensure a match between the image and the product, please note that they are for reference only.

2.3 If we are making the product based on measurements you have provided, you have a responsibility to ensure that the measurements are correct.

3. Prices

3.1 Prices of products will be indicated on the product pages and order pages when you place your order.

4. Order

4.1 You shall order and pay for the products using the procedure specified on this website.

4.2 The costs of delivery will be as displayed to you on the website.

4.3 During the order process, we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

4.4 If the products are one-off services, the services will begin on the date set out in the order.

4.5 We are not responsible for delays outside our control. If the supply of the products is delayed by the supplier, courier, or an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

4.6 If no one is available at your address or any other address provided by you to take delivery, we will notify you of how to rearrange for delivery.

4.7 We may need certain information from you so that we can supply the products to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may terminate the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them caused by you not giving us the information we need within a reasonable time of us asking for it.

5. Title and Risk

5.1 You shall take up any risk of any damage or loss to a product from the time we deliver the product to the address provided by you.

5.2 You are responsible for the product from the date we deliver it to you and should take out insurance for it.

5.3 You shall own a product only after we have received full payment for it.

6. Suspension of Supply

6.1 We have the right to suspend the supply of a product for any reason whatsoever, including to deal with technical problems relating to the product or make minor technical changes, or to update the product to reflect changes in any relevant laws and regulatory requirements.

6.2 We will contact you in advance on the contact information provided by you to notify you if we intend to suspend the supply of a product.